Looking for Help?

Whether its a general question about a product, help

with your order or just want a chat with us, our team are on hand to help.

Contact Information

01924 764 907

Mon - Thurs: 9:00 am to 5:00 pm | Fri: 9:00 am to 4:00 pm | Sat - Sun: Closed

The Sleep People, Unit 4, Royds Mill, Leeds Road, Ossett WF5 9YA West Yorkshire

How can I track my order?
- Once your order has been dispatched, you will receive a tracking number via email to monitor your delivery. Our courier partners will reach out to notify you of when your new product will be delivered.
How long does delivery take?
- Delivery times vary depending on location and products, but most orders arrive within 2-4 working days. Our mattresses that arrive flat and beds take will take longer. You can check estimated delivery times during checkout.
Can I change or cancel my order after placing it?
- if your order has not yet been dispatched, we may be able to modify or cancel it. Contact our customer service team as soon as possible for assistance.
What should I do if I receive a damaged or incorrect product?
- Please reach out to our team via email or phone to notify us of the issue. We may ask you to send pictures across to allow us to investigate.
How do I return or exchange a product?
- To start your return, please contact or team via email including your order number and where you bought our product from. Unfortunately we do not offer exchanges on our products. You are required to return the product before ordering a new size.